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At the heart of every one of PGi’s product and service innovation is you -
the consumer. We will continue to break industry norms and deliver better
financial convenience, value and services to you.
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ISO 9001:2000 Certification
PGi is proud to be awarded the prestigious ISO 9001:2000 certification on 24th October 2005. Obtaining the ISO certification confirms PGi's commitment to enhance its customer integrity system, ensuring its business processes at all key service points are measured, monitored and constantly improved upon.
PGi's overall commitment to customer integrity includes:
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Right to the best price. We believe that customers have the right to know that they are getting the best price for their car insurance. That means having an easy and convenient way to check the price, and not having to rely on the price they are given by their agent or insurer. With PGi's SMIS (Short Messaging Insurance System), customers can check what the price of their car insurance should be for the cost of a regular SMS! |
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Right to check policy. We believe that customers have the right to check the terms and conditions of the policy they have purchased directly from the insurer. With PGi's online portal, www.panglobal.com.my , customers can check the exact policy they have purchased with just the click of a button! |
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Right to value added services/benefits. We believe that customers have the right to value added services in the form of financial convenience, physical convenience, and lifestyle convenience. With PGi's 0% interest instalment plans for the payment of car insurance (financial convenience), our complimentary document collection and road tax renewal services, and 24x7 auto assistance (physical convenience), and customer communities including LEGO Robotics, Warhammer Tabletop gaming, Brazilian Soccer Schools, musiccanteen.com and F1 Driver Search (lifestyle convenience) customers enjoy the highest level of convenience possible! |
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Right to claim charter & published repair time. We believe that if making a claim is the very reason why customers buy insurance, then it is the right of customers to know exactly how they would be treated in the event that a claim is made. With PGi's Claim Charter, customers know exactly how their insurer will handle their claim, and how long it takes for them to collect their repaired car! |
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Published Claims Performance
1st in the general insurance industry to publish it's audited Own Damaged Claim performance as part of PGi's overall commitment to customer integrity. The published claim performance addresses the need of today's consumers in knowing exactly how they would be treated in the event that a claim is made, how their insurer will handle their claim, and how long it takes for them to collect their repaired car, even before they sign up their car insurance.
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A host of Lifestyle Benefits
PGi is the only insurer, selling car insurance online and also the first to move into the rapidly growing lifestyle consumer segment by being the first to offer a host of lifestyle benefits and communities to its customers to enjoy such as:
Musiccanteen
PGi sponsors the 1 st legal music portal in Malaysia for the world to discover the best of independent music from ethnic, rock to hip hop and help local talented artistes to expose their music to the world.
LEGO Robotics Workshop
A maths, science and technology workshop that aimed at offering youngster an opportunity to expand their horizons by designing and building robot models and experience the world of robots using LEGO building materials.
F1 Driver Search
A partnership with the first Malaysian F1 Driver, Alex Yoong. The primary objective of this community is to develop and popularise Malaysian motor sports at the grass root level. The event is open to all enthusiasts who wish to participate in a competition with a level playing field and serves as a platform for the country to discover the next Malaysian F1 driver.
Brazilian Soccer School
A strategic alliance with the Malaysia chapter of Brazilian Soccer Schools (BSS). The programme encourages children to spend longer working with the ball practicing and developing their skills, which has probably the most complete development programme of any sport anywhere in the world.
These lifestyle activities are incorporated into the PanGlobal Rocks the Nation roadshows that are held in major cities around Malaysia and promises to bring excitement, fun and unique experience to the whole nation.
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Charity Auction - in aid for Tsunami victims
1st insurer to launch online charity auction to raise funds to aid tsunami victims via the internet community. This is a collaboration between PGi, MSN, New Straits Times and Naza Group of Companies where proceeds from this charity auction will be submitted via New Straits Times to the official "Malaysia Tsunami Disaster Relief Fund".
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Insurance via Short Message Service (SMS)
1st to launch motor insurance via mobile SMS, to cater for the needs of today's mobile lifestyle. PGi's Mobile SMS Motor Insurance System (SMIS) provides free motor insurance premium calculation, quotation and allows the purchase/renewal of motor insurance policy using the SMS technology at anytime anywhere. In addition, PGi's policyholders enjoy free renewal reminder via SMS.
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PanGlobal Online
1st to launch internet sales of car insurance, to cater for the needs of today’s lifestyle. PanGlobal Online gives us an opportunity to pamper consumers with total convenience of obtaining an insurance quotation, submitting proposal form and buying insurance online without leaving their home!
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Zero Interest Instalments for Auto Insurance
1st to offer real financial convenience to millions of car owners through the
ability to pay their car insurance and road tax in up to 12 interest free
instalments using 7 major credit cards! - EZi Auto.
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Zero Interest Instalments for Business Insurance
1st to offer real financial convenience to thousands of SMI/SME companies
through the ability to pay their business insurances in up to 12 interest free
instalments - without any credit evaluation, security or guarantor! - EZi Biz.
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Interest Free Monthly Salary Deductions
1st to allow consumers to pay their car insurance and road tax via interest free monthly salary deductions! - EZi SDS
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Free Courtesy Car
1st to launch enhanced claim benefits. Firstly, offering consumers free use of a courtesy car in the event their car is being repaired in an authorised workshop/stolen. Secondly, offering consumers their “money back” in the event that we fail to process their claim (upon receipt of full documentation) within 10 working days.
- Free NCD Protector
1st to launch a loyalty programme in the industry, offering consumers (who are safe drivers) one level (or 25%) of free NCD (No Claim Discount) protection for every year of safe driving, when they renew their policy with us, commencing January 2003.
- Charity Insurance Product
1st to offer a charity insurance product, allowing Malaysians to help, not one but four charities (MAKNA, Shelter, Kiwanis & WWF) by just purchasing/renewing an insurance policy, where 8% of its proceeds are channelled towards the charities.
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Home Asset Protection
1st to offer free “balik kampung” - Home Asset Protection - insurance to more than 2.1 million road users and Touch ‘n Go customers, effectively giving consumers peace of mind over the safety of their homes, while they were away during the festive season.
NOTE: Some of the above mentioned products and services are no longer valid
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