We are using the world standard 128-bit encryption communication protocol in transmitting information between your personal computer and our systems, the highest level of encryption commercially available. This encryption converts your information into an encoded format before it is sent over the Internet.

Our system will automatically log out your secured online session if you haven't used the service for 15 minutes. This is a security measure to prevent any unauthorised access.

If you make a number of incorrect attempts to log-in, our system will disable your access. This is to prevent fraudsters repeatedly trying to get into your account. If you have forgotten your log in details, please click on the forget password at the sign in/registration page. We will send you an email to the email address last registered with us, explaining how you can reactivate your account with us.

We use commercially proven security hardware and software product in our system, network and application infrastructure to uphold the standards of security to safeguard the confidentiality of your records with us. We conduct regular reviews to ensure these security standards are adhered to.

We abide by the stringent regulatory requirements on information security established by the Bank Negara Malaysia and regular reviews are conducted to ensure compliance.

You can play an active role to complement our effort to provide and maintain a safe, secure and reliable system:

You should report to us immediately if you detected any discrepancy by calling us at 24-hours toll free line 1800-88-1111 or email us at cservice@pgi.com.my .