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07 July, 2008
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Providing an excellent customer service is important to PanGlobal Insurance and in the vast majority of cases this is exactly what our customers receive. Unfortunately, some things could go wrong and a customer may have cause to complain. We will then do everything we can to resolve the problem promptly.
You can contact us by:
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Email: |
cservice@pgi.com.my |
Toll free: |
1800-88-1111 |
Fax: |
03-2072 5534 |
Post: |
Complaints Unit
PanGlobal Insurance Berhad
Level 12B, Menara PanGlobal
No.8, Lorong P. Ramlee
50250 Kuala Lumpur |
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If an immediate solution cannot be achieved because further investigation is necessary, we will let you know straight away and tell you how long it is likely to take.
In the event you are unhappy with how your complaint is being handled or resolved, our Chief Executive Officer will want to know and you should contact him immediately at the above address to request his involvement.
If, at the end of this process you still remain dissatisfied with the outcome, you have the right to take your complaint to:
Laman Informasi Nasihat dan Khidmat (BNMLINK)
(Walk-in Customer Service Centre)
Ground Floor, D Block,
Jalan Dato' Onn
50480 Kuala Lumpur.
Operating Hours:
9:00am to 5:00pm (Monday - Friday)
Contact Centre (BNMTELELINK)
Corporate Communications Department
Bank Negara Malaysia
P.O.Box 10922
50929 Kuala Lumpur
Tel: 1-300-88-5465 (1-300-88-LINK)
(Overseas: 603-2174-1717)
Fax: 603-2174-1515
Email: bnmtelelink@bnm.gov.my
Operating Hours:
9:00am to 5:00pm (Monday - Friday)
OR
The Financial Mediation Bureau (FMB)
Tingkat 25, Bangunan Sime Bank
4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Tel: 03-2272 2811
Fax: 03-2274 5752
They will consider your complaint impartially and we are bound by their decision. We do hope that your complaint would have been resolved much earlier and you will not find it necessary to take this action.
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