Safety and Security of Operations
PanGlobal Insurance Berhad (PGi) is highly committed towards ensuring the safety and security of the operations of our internet insurance services. For this purpose we have put into place strong security measures to prevent unauthorised access which could result in the alteration, destruction or theft of data or compromise the confidentiality of our customer's data. To create a secure and confidential internet services environment, we adhere to strict computer security standards as per Bank Negara Malaysia (Garis Panduan) Guide Lines 26 (JPI/GPI 26) and have put in place a combination of access, authentication and other security controls. For further details of the security measures taken by us, please see our security statement.

Private Policy
We recognise that the privacy of our client's personal and financial information is a fundamental element of public trust and confidence in our internet insurance services that we provide. We are well aware of our Customer's Online privacy concerns and as such adopt responsible privacy standards to provide our Customers with privacy protections in the Online environment. Please view our privacy policy for further details of our commitment towards ensuring our client's privacy.

Reliable and Quality Services
Your satisfaction is of paramount importance to us. To provide reliable and quality services, we will ensure that all personnel and staff involved in providing these services have the necessary expertise and skills. We will also ensure that we possess sufficient resources to run and support the internet insurance system and address any related security and privacy concerns that our customers might have.

Transparency of Products and Services
We are also committed at all times ensuring that any disclosure of our products and services is fair and accurate. We shall not for this purpose engage in deceptive, misleading or false representations with regard to the products and services we provide.

Prompt Response for Enquiries and Complaints
We welcome and encourage customer enquiries, feedback and complaints as it helps us to identify any weaknesses in the services we provide and work towards improving it. In an effort to address any concern or answer any questions or queries that our customers may have, we endeavour to ensure that we have trained staff to provide our customers with a prompt and satisfactory response. If our feedback or response is in anyway unsatisfactory, customers can contact our customer service call centre at 1-800-88-1111 or email us at cservice@pgi.com.my.